Customer reviews of Cars at Trade

By john H on 27 April 2021 | Purchase not verified

Thank you Leo, the sales experience was pleasant. unpressurised and transparent. The Auris hybrid I bought has turned out to be a really good buy.

Reply from Cars at Trade on 30/04/21

Thanks very much for this john! I hope you love your new Auris!

By Piradeeba D on 12 April 2021 | Purchase not verified

Very good service and genuine staff(Leo) Thanks.

Reply from Cars at Trade on 30/04/21

Hi Piradeeba! Thanks you very much for this. We hope you love your new Yaris!

By Jacob K on 12 April 2021 | Purchase not verified

Fantastic customer service, took the time out to break things down for me as it was my first time buying a new car on finance. Really couldn't do enough for me. The actual car was even better than described. Brilliant dealership and friendly staff!

Reply from Cars at Trade on 30/04/21

Hi Jacob! Thank you very much for this. I hope you love your new car!

By Thomas N on 02 April 2021 | Purchase not verified

Very helpful make you feel confident upon car collection asked for test drive was refused upon driving vechile away fuel was only available for .2 of a mile so very little just enough to go to garage When driving home found several faults upon letting the company know they offered local repair but my garage was unable to do until may they said they would put right which if local I would have said yes but it was timing issue also the faults I found should have been found before I collected car

Reply from Cars at Trade on 02/04/21

Hi Thomas. We’re sorry you feel like you had a negative experience with us. Test drives are legally prohibited under Covid laws at the moment so we couldn’t offer you that service. We provide our vehicles with enough fuel to get you to the station to fill them up, this is usually an 8th of a tank. We’re sorry the issues with the air con and cruise control were not picked up and we’ve had a conversation with our staff to ensure these aren’t missed again in the future. I know this doesn’t help your situation now but no future customers will be in your position again. We did offer to repair it at a local garage chosen by yourself but we can’t control what work other companies can offer so again, our apologies this method didn’t work out in this instance. We refunded you the full value of the vehicle once you decided you no longer wanted it. Again, I hope you can accept my deepest apologies for your experience. Kindest regards The Cars At Trade Team

By Melanie S on 10 March 2021 | Purchase not verified

Amazing service!! Couldn’t ask for more. Friendly staff and always available and open to answer any questions. Car was exactly as it was on the website. More than happy. Thank you.

By Glenys S on 21 February 2021 | Purchase not verified

Excellent excellent from leaving the initial deposit to collecting the car

Reply from Cars at Trade on 10/03/21

Thank you very much for this Glenys! I hope you love your new Corsa!

By Ifty A on 20 February 2021 | Purchase not verified

Called and spoke to one of the guys there. He explained the whole process. He got everything sorted the same afternoon. Collected the car the next day. Fantastic service. Very pleasant. I recommend these guys all the time. Thank you for the outstanding process and purchase.

Reply from Cars at Trade on 10/03/21

Thank you very much for this. I hope you love your new Auris! Let us know if we can ever help in the future :)

By Paul E on 16 January 2021 | Purchase not verified

Good clear accurate communication. Helpful staff, couldn't be happier.

Reply from Cars at Trade on 10/03/21

Thank you very much Paul! I hope your new Auris is treating you well. If we can ever help in the future you know where we are :)

By Rana M on 21 December 2020 | Purchase not verified

Very friendly and helpful handled every thing professionally very happy with my car

Reply from Cars at Trade on 28/02/21

Hi Rana! Thanks very much for this, and i hope you love your new Auris! Let us know if we can ever help you in the future :)

By Peter A on 08 December 2020 | Purchase not verified

All went very well no problems minor hitch off side rear had puncture no worries,very good price hand over went well as it was a Sunday

Reply from Cars at Trade on 28/02/21

Hi Peter! Thank you very much for this. I hope you're loving your new Auris! Let us know if we can help you in the future :)